The stakes have never been higher for government leaders trying to maintain compliance, boost transparency, and deliver responsive service with limited staff and aging tech.
Enter Granicus’ Operations Cloud. This built-for-government platform streamlines public meetings, records management, and civic engagement into a secure solution.
Whether you are a city manager facing pressure to ensure compliance or a clerk overwhelmed by manual agendas and public records, Operations Cloud helps governments do more with less.
It supports operations that are secure, legal, and transparent.
Built for compliance: meet the law, avoid the fines
Governments cannot afford to miss a public meeting notice or respond late to a records request. The average cost of a non-compliance lawsuit is $83,000. Yet too often, agencies rely on outdated processes like spreadsheets, email inboxes, or homegrown tools not equipped to handle today’s volume or complexity.
Operations Cloud changes that.
Its agenda and meeting management software tools automate workflows and ensure timely publishing of notices, agendas, and minutes in alignment with open meetings laws. The platform includes ADA-compliant video transcription and closed captioning to support accessibility. Meanwhile, the records management solution handles every kind of request—public, legal, subpoena, interagency—with built-in deadlines, audit trails, and secure digital delivery.
Agencies using Operations Cloud report 100 percent on-time posting rates and zero compliance-related penalties. The platform stays updated with legislation and policy changes, so governments stay ahead of the curve.
Trusted security in a threat-filled world
Cybersecurity is no longer just an IT concern. It is now a frontline issue for every agency. In recent years, ransomware attacks on public institutions have risen by 400 percent, with the average breach costing nearly $4 million. Operations Cloud is built to meet these threats with confidence.
The platform offers FedRAMP-authorized hosting, NIST 800-53 compliance, and full HIPAA and CJIS support, delivering top-tier protection. Data is encrypted at rest and in transit. Role-based access controls are applied, and Granicus performs regular security audits and vulnerability scans.
With this level of protection, city leaders and IT staff can stop worrying about the next breach.
Cities using Operations Cloud have maintained perfect security records, even while broadcasting thousands of hours of public meetings each year.
Operational efficiency without compromise
Government staff often wear multiple hats. But something has to give when those hats include IT technician, video producer, and paralegal. With Operations Cloud, agencies can automate and consolidate routine tasks and reclaim valuable staff time.
What once took hours or even days now takes minutes.
Transparency that builds public trust
Residents expect their local governments to offer the same digital access and transparency they get from the private sector. Operations Cloud helps public sector organizations meet and exceed those expectations.
Tools for online agenda access, livestreamed meetings, public comment submission, and request tracking make it easy for residents to stay informed and engaged. San Antonio, Texas, uses Operations Cloud to manage 46,000 records requests annually, while also offering bilingual closed captions, searchable video archives, and real-time transcription.
These capabilities contribute directly to public trust. Research shows that satisfied citizens are nine times more likely to trust the agencies serving them. When governments communicate clearly, make meetings accessible, and respond promptly to requests, they earn that trust.
Real outcomes, real impact
Here’s what Operations Cloud is delivering across agencies today:
- Up to 75 percent time savings in agenda preparation
- 30 to 60 percent faster processing of public records requests
- Zero compliance penalties for customers using automated workflows and deadline tracking
- Up to $100,000 saved annually in staff costs through streamlined video streaming
- Increased participation and engagement across all communities
These results are backed by real-world data from cities, counties, and special districts using the platform daily.
Designed for government, ready for the future
Governments today are asked to deliver more services, more efficiently, with fewer resources and higher expectations. Operations Cloud offers a way forward. By uniting core functions into one secure platform, it allows public sector teams to improve service delivery, reduce compliance risk, and reclaim the time and money needed for their most important work.
This is not just software. It is a smarter way of working, backed by more than 7,000 government customers and two decades of public sector expertise.
